Returns and exchanges must be initiated within 15 days of receiving your order. Items must be unused and in their original packaging to be eligible for a return or an exchange. Items must also include our re-usable cotton bag with original tags attached. Items returned that are not in their original condition or missing parts will not be accepted.
To complete a return please email email@example.com with your Order Number and reason for exchange. A $10 fee will be applied if you choose to use our domestic return label. Returns must be mailed within 15 days of receiving our return label. Returns mailed more than 15 days after that date will not be accepted.
Items sold during a Sale with “Final Sale” marked on the product page are not eligible for returns or exchanges.
Customers are responsible for the cost of return shipments. We recommend packages be returned via traceable carrier and insured to the full amount of the merchandise. We are not responsible for lost or missing packages.
If you would like to exchange your order, please email us at firstname.lastname@example.org